General FAQs

We cater to children between the ages of 5-12. This is our professional recommendation. It is up to the parent/guardian to assess the maturity of their child. Children must be wiling to receive services. WE DO NOT PERFORM SERVICES ON CHILDREN UNDER 3 YEARS OF AGE. No refunds will be given to children who do not wish to participate.

Yes, we are open by appointment only. You may schedule an appointment using our online booking system.

We ask that you arrive on time. Our doors will open 5 minutes before your scheduled appointment.

Our spa services are considered “mini” because they are for entertainment purposes only. Our services do not include the use of any sharp tools, heat tools and cutting of cuticles or hair. They are not performed by licensed professionals

All of our products are child-friendly and free of any harsh chemicals! Our nail polish is toxic-free, odorless and water-based. Making it safe for ALL ages! Please notify us of any skin allergies or sensitivities.

We exercise special care in being sanitary. All spa tools used are disposable. We provide sanitizer upon entrance and during services. We always give ourselves time at the end of every appointment to clean and disinfect.

If selecting hair-do services, please be aware that we will not perform hair styling services on any child with lice due to sanitary issue. We reserve the right to refuse service on any child, for any reason we feel may impose a health risk to others.

No refund will be given to any child that does not wish to participate. It is up to the parent/guardian to assess the maturity of their child. Our staff is engaging, caring and well trained but we do not discipline any children. It is the responsibility of the hosting parent/guardian to assist in any behavioral issues that are preventing the appointment from running smoothly. We do not perform any services on children younger than 3 years of age.

No, at the moment we only offer services at our location in Woburn, MA.

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To reserve a party date, you may use our online booking system. A 50% non-refundable deposit is required to reserve your party date.

If you would like to see our venue in person before booking, you may call to schedule a walk-through appointment.

In the event that a party needs to be canceled, please notify us as soon as possible (communicated verbally). We require a 14-day cancellation notice from the day of your event. Any cancellations made less than 14-days to your party date will result in a rescheduling fee. We cannot guarantee a specific date.

For more information on our cancellation policy, please read our Terms & Conditions.

Since our parties operate on a set schedule, they must start and end on time. Unfortunately, we cannot wait for late guests, they may join in at the point of the party’s progression. 

No refunds will be given to no-shows. We understand last minute changes happen or children fall ill but we make preparations according to the final headcount days prior to your party. 

For more information on our booking policy, please read our Terms & Conditions.

We need the final headcount 7 days prior to your party date. After this time, your headcount will become final and we may not be able to honor any last-minute requests.

No, party packages are not prorated.

We do not allow any outside food and beverage. Food and drinks are already included in our packages. If you would like to order extra for adults, please notify us prior to your party.

Please notify us of any allergies prior to your party so we can try to accommodate you accordingly.

We do not allow outside decorations and rentals. We work with skilled vendors and would love to help bring any vision of yours to life! Feel free to discuss any details with us prior to your party.

Our parties include costumes and dress-up. The children do not get undressed and we suggest they come in tank tops and leggings under their party attire for the best results. However, it is not necessary; we can still put the costumes over regular party attire.

We provide everything down to the candle. Our packages are all inclusive, so parents dont have to stress about anything and can enjoy their special celebration!